Shipping Policy

At Cosmiclogy, we are dedicated to guiding you on your cosmic journey by delivering sacred Rudraksha, spiritual items, and personalised numerology and astrology reports with utmost care and reliability. Below is everything you need to know about our shipping process to ensure a seamless and secure experience. Safe & Secure Delivery

• Packaging: Every physical order, including Rudraksha, bead bracelets, Malas and Spiritual products, is meticulously packaged to ensure it arrives in pristine condition, preserving its sacred energy.

• Insurance: We fully insure your physical orders during transit, providing peace of mind until they reach your doorstep.

• Trusted Couriers: We partner with reliable courier services, including but not limited to Shiprocket, Blue Dart, DTDC, DHL, FedEx, Delivery, Speed Post and Aftership, to ensure timely and safe delivery of your sacred treasures.

• Electronic Delivery: Numerology and astrology reports are delivered securely via email as PDFs, ensuring prompt and protected access to your personalized insights.

Delivery Timelines

• Physical Products:

  • Dispatch Time: Orders are processed and dispatched within 5 to 10 business days of confirmation. Customized or made-to-order items (e.g., specific Rudraksha combinations) may require additional time, and we’ll keep you informed.

  • India: Delivery typically takes 3-15 days from dispatch.

  • International: Delivery to over 150 countries worldwide typically takes 7-25 days from dispatch, subject to customs clearance.

• Numerology and Astrology Reports: Delivered electronically via email within 3-7 business days, unless otherwise specified.

• Consultations: Scheduled at mutually agreed times, conducted in person or via platforms like Google Meet or Zoom, with details provided upon booking.

• Note: Timelines are estimates and may vary due to factors beyond our control, such as courier efficiency, customs processing, or unforeseen circumstances (e.g., natural disasters, strikes). We do not guarantee specific delivery dates but will provide tracking updates and notify you of any delays.

Shipping Costs

• Transparent Pricing: Shipping charges for physical products are calculated based on destination and order weight, displayed at checkout. Free shipping may be available on orders above a certain value, with promotions communicated on our Website. Contact support@cosmiclogy.com for details on current offers.

• Reports and Consultations: No shipping costs apply for electronic reports or consultations, as they are delivered digitally or conducted in person/online.

Delivery Location

• Accurate Address: Ensure your delivery information is complete and accurate at checkout. We deliver physical products to residential or business addresses only, not to PO Boxes or public places (e.g., malls, hotels). For reports and consultations, provide a valid email address for delivery and scheduling.

• Address Changes: To update your delivery address or email, contact support@cosmiclogy.com promptly.

• Your Responsibility: You acknowledge that accurate delivery information is essential for order fulfillment. Cosmiclogy is not liable for delays, discrepancies, or issues arising from inaccurate or incomplete information provided by you.

Order Tracking

• Physical Products: Upon dispatch, you’ll receive a confirmation email with a tracking link to monitor your package’s journey.

• Reports: Track the status of your numerology or astrology report by contacting support@cosmiclogy.com.

• Consultations: Receive scheduling confirmations via email, with platform details (e.g., Google Meet, Zoom) provided upon booking.

• Stay Updated: We’ll keep you informed with regular updates via email or SMS throughout the delivery process.

What to Expect at Delivery

• Physical Products: Our courier partners will make up to three delivery attempts. If unsuccessful, the package will be returned to us. Contact the courier partner to reschedule or reach out to support@cosmiclogy.com for assistance.

• Reports: Delivered as PDFs to the email provided at purchase. Ensure your email is accessible and check spam/junk folders.

• Consultations: Conducted at the scheduled time in person or via Google Meet/Zoom. If technical issues prevent participation, report within 7 days to support@cosmiclogy.com for refund eligibility, per our Cancellations & Refunds Policy (#).

Handling Delays

• Unforeseen Circumstances: Delays may occur due to Force Majeure Events (e.g., natural disasters, strikes, customs delays, or governmental restrictions). We’ll notify you promptly and provide revised delivery estimates. Cosmiclogy is not liable for delays caused by such events, but we’ll make reasonable efforts to fulfill orders promptly.

• Customer Acknowledgment: You agree to allow reasonable additional time for delivery in such circumstances, and delays due to Force Majeure Events do not constitute a breach of this policy.

Non-Delivery & Returns

• Non-Delivery: If your physical product, report, or consultation is not delivered within the expected timeframe, contact support@cosmiclogy.com within 30 days of purchase for assistance. If non-delivery is due to a pricing error (e.g., order canceled per our Terms and Conditions), we’ll issue a full refund within 30-40 days to the original payment method.

• Returns for Physical Products: If your order arrives damaged or contains discrepancies (e.g., missing items), refuse delivery and contact support@cosmiclogy.com immediately with details (e.g., photos). Refer to our Cancellations & Refunds Policy (#) for return procedures.

• Reports and Consultations: If a report is not delivered due to technical issues or a consultation cannot occur (e.g., platform failure), contact us within 7 days for resolution or refund eligibility.

Cancellation Policy

• Physical Products: Cancellations are subject to our Cancellations & Refunds Policy (#). Once an order is dispatched, cancellations are not permitted unless the product is damaged or incorrect.

• Reports: Non-refunded once generated, as they are personalized, per our Cancellations & Refunds Policy (#).

• Consultations: Cancellations require at least 24 hours’ notice before the scheduled date for refund eligibility, per our Cancellations & Refunds Policy (#).

• Pricing Errors: If an order is cancelled due to a pricing error, we’ll notify you promptly and issue a full refund within 15-30 days to the original payment method.

Our Commitment to You
We strive to deliver your sacred Rudraksha, spiritual items, and personalized numerology and astrology insights with care, ensuring a seamless experience that aligns with your cosmic journey. For any questions or support, reach out to our dedicated team at support@cosmiclogy.com.

Happy Shopping and Spiritual Exploration
The Cosmiclogy Team