Privacy Policy

At Cosmiclogy, your trust is sacred, and we are committed to protecting your personal data as you embark on your cosmic journey through our Website, https://cosmiclogy.com ("Website"), owned and operated by Cosmiclogy ("Cosmiclogy," "we," "us," or "our"), with its registered office at 6B-803/804, Whispering Palms, Lokhandwala Township, Kandivali East, Mumbai-400101, India.

This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our Website, purchase products (e.g., Rudraksha, spiritual items), or engage with our services (e.g., numerology and astrology reports and consultations).This Privacy Policy is published in accordance with Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011 and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, ensuring compliance with applicable privacy laws in the jurisdictions where our products and services are offered.

By accessing or using the Website, you acknowledge that you have read, understood, and expressly consent to this Privacy Policy. If you do not agree with these terms, please refrain from using the Website. This policy should be read in conjunction with our Terms and Conditions (#) and Cancellations & Refunds Policy (#).

User Consent
By using the Website, you provide unconditional consent to the collection, maintenance, use, processing, and disclosure of your personal and other information as described in this Privacy Policy. This includes personal identification details, contact information, birth details (e.g., date, time, place for numerology/astrology services), and any forecasts or insights generated. We may update this Privacy Policy periodically without prior notice, effective upon posting on the Website. Your continued use constitutes acceptance of any updates.

Personal Information We Collect
When you visit the Website, we collect certain information to enhance your experience, process orders, and provide personalised services. We categorise this information as follows:

• Device Information: Automatically collected data about your device, including:

  • Web browser, IP address, time zone, and cookies installed on your device.

  • Information about web pages or products viewed, referring to websites or search terms, and your interactions with the Website.

  • Technologies used include:

    • Cookies: Data files with unique identifiers to personalise your experience. Learn more about cookies and how to disable them at http://www.allaboutcookies.org.

    • Log Files: Track actions on the Website, collecting IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

    • Web Beacons, Tags, and Pixels: Electronic files recording how you browse the Website.

• Order Information: Collected when you make a purchase or book a service, including:

  • Name, billing address, shipping address (for physical products), email address, phone number, and payment information (e.g., credit/debit card details).

  • For numerology and astrology services, birth details (e.g., date, time, place) and other relevant information you provide.

• Personal Information: For the purposes of this Privacy Policy, “Personal Information” refers to both Device Information and Order Information collected when you use our Website, purchase products, or engage with our services.

How Do We Use Your Personal Information?
We use your Personal Information to provide a seamless, secure, and personalised experience aligned with your spiritual journey. Specifically:

• Order Information:

  • To fulfil orders for physical products (e.g., Rudraksha, Malas and Spiritual Products), including processing payments, arranging shipping, and providing invoices/order confirmations.

  • To deliver numerology and astrology reports electronically (e.g., via email as PDFs) and schedule consultations (in-person or via Google Meet/Zoom).

  • To communicate with you about your order, service, or account updates.

  • To screen orders for potential risk or fraud, including verification for high-value orders (e.g., requiring a government-issued ID like PAN Card or Aadhaar for orders above INR 2,00,000).

  • With your consent, to send promotional updates about our products and services (e.g., new Rudraksha collections, Spiritual Products and Numerology & astrology insights).

• Device Information:

  • To optimize the Website (e.g., improving navigation based on analytics of browsing behavior).

  • To enhance security by screening for fraud or risks (e.g., analyzing IP addresses).

  • To assess the success of our marketing and advertising campaigns.

• Additional Uses:

  • Advertisements: With your prior consent, we may send product updates, newsletters, or promotions via email about our sacred Rudraksha, spiritual items, or numerology/astrology services. You can opt out by emailing at support@cosmiclogy.com.

  • Statistics and Research: We may use anonymized, aggregated data to create statistics about Website usage, which may be shared with third parties or made public.

  • Service Improvement: To enhance existing products/services (e.g., refining numerology reports) and develop new offerings based on customer preferences.

  • User Content: If you post reviews or comments and make them publicly visible, we may publish or use them in our advertisements, ensuring alignment with your spiritual experience.

Sharing Your Personal Information
You represent and confirm that all information provided to the Website is authentic, correct, current, and updated. Cosmiclogy is not responsible for the authenticity of the information you provide. You are personally liable and agree to indemnify Cosmiclogy for any breach of this provision. We may share your Personal Information with third parties to facilitate our services, including:

• Service Providers: Third parties (e.g., for payment processing, shipping, report generation, or consultation scheduling) have limited access to your information solely to perform tasks on our behalf. They are bound by confidentiality agreements, non-disclosure agreements, and this Privacy Policy, and undergo strict data protection compliance vetting.

• Legal Compliance: We may share your information to comply with applicable laws, regulations, or legal requests (e.g., subpoenas, search warrants) or to protect our rights.

• Business Transfers: In the event of a merger, acquisition, or asset sale, your Personal Information may be transferred, with notice provided as required by law.

Newsletters
By subscribing to our newsletter, you consent to receive emails about new Rudraksha collections, Spiritual Products updates, numerology/astrology insights, or company updates. Subscription is optional, and you can opt out at any time by emailing support@cosmiclogy.com.

• Frequency: Newsletters are sent at most 4 times per month.

• Limited Liability: We reserve the right to modify or discontinue the newsletter without prior notice. We may remove subscribers with fake data or those violating our Terms and Conditions (#) without explanation.

• Double Opt-In: Subscribers must confirm their email address via a verification link sent upon registration to complete the subscription process.

Do Not Track
We do not alter our data collection practices based on Do Not Track signals from your browser, as our systems are designed to ensure consistent compliance with this Privacy Policy.

Your Rights

• European Residents: If you are a European resident, you have the right to access, correct, update, or delete your Personal Information, subject to applicable legal obligations. Contact support@cosmiclogy.com to exercise these rights.

• Non-European Residents: We process your information to fulfill contracts (e.g., processing orders for Rudraksha or astrology reports) or pursue legitimate business interests (e.g., improving services, fraud prevention). You may request access, correction, or deletion of your data by contacting support@cosmiclogy.com.

• Opt-Out: You may opt out of promotional communications by emailing support@cosmiclogy.com, with requests processed within 48 hours.

Data Retention
We retain your Order Information to process and fulfill your orders (e.g., delivering Rudraksha, generating astrology reports) unless you request deletion. You may request deletion of your Personal Information at any time by emailing support@cosmiclogy.com, subject to legal retention requirements (e.g., tax or compliance obligations).

Minors
The Website is intended for users above 18 years of age. Some informational content may be accessible to children under 18, but we do not knowingly collect Personal Information from children under 14. If you are under 14, please do not use our services or provide any personal data. If a parent or guardian discovers that a child under 14 has shared information, contact support@cosmiclogy.com immediately, and we will promptly delete the data from our systems.

Changes
We may update this Privacy Policy periodically to reflect changes in our practices or for legal, operational, or regulatory reasons. Updates are effective upon posting on the Website. We encourage you to review this policy regularly to stay informed about how we protect your Personal Information.

Contact Us
For questions, concerns, or to exercise your data rights, contact us at:
Cosmiclogy
6B-803/804, Whispering Palms, Lokhandwala Township, Kandivali East, Mumbai-400101, India
Grievance Officer: Aahanna Waicer
Email: support@cosmiclogy.com
Sales Email: sales@cosmiclogy.com
Phone: +91 9920343135