Credits
What is a credit?
One credit is one question to any Cosmic Council guide — Astra, Orion, Amora, Fortunus, Kael or Lumina. It also casts a single spoken question to Cosmic Oracle. Credits are shared across the Council, so you choose where to spend them.
See plans →How many free credits do I get?
Two, added automatically when you create your account. They're yours to spend on any guide.
Do my credits expire?
Credits from a pack never expire. Credits included with a subscription reset at the end of each billing cycle, so they're best used in the month they're granted.
Your credit ledger →Where can I see my balance?
Your balance and every credit you've earned or spent is on the Credit Ledger page.
Open Credit Ledger →Readings & reports
Do I keep a report once I've bought it?
Yes — lifetime read access. Once you've bought a reading we don't put it back behind a paywall. It stays in your dashboard.
Your dashboard →My report hasn't appeared
Reports are generated right after payment and usually appear within a minute or two. If it's been longer than that, start a conversation below with your order details and we'll find it.
Can I get a reading for someone else?
Each account's readings are calculated from that account's birth details, so a reading for another person needs their own account. If you'd like to gift one, write to us and we'll help.
Your birth details
Can I change my birth details?
Not directly — every reading, chart and consultation is calculated from them, so they're set once when you register. If something was entered incorrectly, start a conversation below (or email
[email protected]) with the correct date, time and place, and we'll fix it for you.
Why does birth time matter so much?
The rising sign moves about one degree every four minutes, and it shapes a large part of your chart. An approximate time gives an approximate reading, which is why we ask for it and why corrections go through us.
Payments, refunds & plans
What's your refund policy?
Reports and credit packs are refundable within 14 days as long as they're completely unused — no report opened, no credit spent. Monthly subscriptions can be cancelled any time and simply don't renew. If something feels wrong, write to us.
Full terms →When does my subscription renew?
Your renewal date is shown on the Subscription page, and we email you before each renewal. Cancel any time — you keep access until the end of the period you've paid for.
Your subscription →Can I switch plans?
Yes, any time. Upgrades take effect immediately and we prorate the difference. Downgrades take effect at the next billing cycle so you don't lose credits you've already paid for.
See plans →I was charged but nothing unlocked
This is almost always a payment that completed after the page closed. Start a conversation below with the date and amount and we'll match it to your account and unlock it.
Can I get an invoice?
Yes — invoices for every paid order are on your Orders page, and we can email a copy if you'd rather.
Your orders →Signing in & your account
I can't sign in
Use the same email you signed up with — including whether you used Google. If you signed up with Google, use the Google button rather than a password. Still stuck? Start a conversation below and we'll get you back in.
Sign in →How do I delete my account?
You can delete it yourself from Account settings. Deletion removes your personal data; anything you've already purchased goes with it, so download what you want to keep first.
Account settings →How do you handle my data?
Your birth details are used to calculate your readings and nothing else. We don't sell data, and you can delete your account at any time.
Privacy policy →
No match. Start a conversation below and we'll answer it properly.
